It is true to say that the Eddistone team have seen many business response systems, they know what works and importantly what doesn’t.

Organisiation and Training

Understanding any regulations that guide you, we can help you define;

  • Operational emergency response
  • Tactical support arrangements
  • Business and crisis management structures

Focusing on required output for each level, our systematic approach meets the fundamental requirements for any type of response.  Many other mainstream systems are a long way from this.

Our framework is unique and is backed up with a competency matrix.  Clear performance statements allow us to benchmark and score individuals, teams or even the whole system.

This unambiguous system helps clearly define training needs and we have training options to ensure this need can be fulfilled effectively.


Our authors have written and developed aide memoires, response plans and guidance documents for all situations, arrangements and response teams, helping create or update plans to match the need.  We understand preparedness and the key elements needed to be compliant.  We know why people don’t read documents, so we don’t write them in that way!

Our portfolio includes documents for;

  • Operational emergency response – both technical and non-technical
  • Operational emergency support
  • Business and crisis management

and documents for;

  • Link and bridging to contractors
  • Recovery
  • Business Continuity
  • Evacuation
  • Improvised Explosive Device (IED) and security
  • Role specific aide memoires


Setting up facilities can be expensive without prior knowledge.  Simplicity and functionality are key to getting it right.  There are many ways of achieving a workable solution but finding the best option will usually absorb resources, time and money.  Based on our experience, Eddistone can assist with these decisions, therefore mitigating these losses and more-than offsetting our the cost of our involvement.

We have been involved with;

  •     Emergency control centres
  •     Support team facilities including Incident management and crisis eam rooms
  •     Emergency support team facilities
  •     Training rooms
  •     Multi use facilities
  •     Evacuation reception arrangements

We have developed our own unique response team tools, some are (c).  We also produce magnetic wall boards for our customers.