What we do is different from other providers

Whether you are looking to create a comprehensive emergency management plan, develop your emergency management and preparedness or take business continuity to the next level, we have something to meet your needs. And what we do is different from other providers, on a number of [...]

By |2022-01-19T14:26:15+00:0019th January 2022|National Response Academy|0 Comments

Introducing the National Response Academy

A new centre of excellence Now in 2022 we are launching a new centre of excellence for emergency, incident and crisis response. Many of our regulated industry customers have been asking us to run open courses to develop their people in core response roles necessary [...]

By |2022-01-10T11:39:16+00:0010th January 2022|National Response Academy|0 Comments

Learning from Seveso – 45 years on

45 years on from the Seveso disaster, we take a look at what happened to remind ourselves of some key learnings for process safety and emergency response. What happened at Seveso? On 10 July 1976 a bursting disc ruptured on a chemical reactor at the [...]

By |2021-08-18T13:43:29+01:0018th August 2021|emergency management|0 Comments

Human Factors – Communication

Communication is fundamental to working efficiently and safety. It seems straightforward to expect a high level of skill and effectiveness for teams working in high hazard contexts such as chemical processing and storage facilities. But when we take a closer look we find that problems [...]

Crisis Management & Bias

Some of the most challenging and rewarding work we do is around crisis management teams under pressure. Whether the pressure is real or simulated, we get to watch leaders perform in a ‘pressure cooker’, often with interesting results. The ‘pressure cooker’ tends to amplify some [...]

By |2021-07-20T15:17:20+01:0020th July 2021|crisis management|0 Comments

Learning from aviation research and development

When things go wrong in aviation the consequences are usually severe and because of this the industry has long been at the forefront of safety research and development. Not only have aircraft become increasingly reliable, but advancements in the understanding of human performance have also [...]

By |2021-05-12T12:08:51+01:0012th May 2021|human factors|0 Comments

Competency maintenance needs regular input

In the last five months two customers have postponed strategic Crisis Management training at group level because of COVID-19 and an operational issue. Postponing Crisis Management training because of an operational interruption is like running a bus company that have repeated crashes and postponing refreshing [...]

By |2021-04-27T12:30:22+01:0027th April 2021|crisis management|0 Comments

Training evaluation demonstrates return on investment

Organisations continue to invest heavily in training however it remains the case that many do not collect the information required to determine the usefulness and impact of their training programmes. Techniques remain unevaluated, transfer remains unmeasured and return on investment is considered too difficult to [...]

By |2021-04-15T10:54:22+01:0015th April 2021|Training|0 Comments

Human Factors – Managing fatigue in 24/7 operations

Many high-hazard industries require 24/7 operations. Complex site processes need to run continuously and this necessitates long hours of shift work. This also means the potential for human fatigue needs to be considered as a risk factor. Fatigue is acknowledged to be a significant safety [...]

By |2021-03-30T11:57:51+01:0030th March 2021|human factors|0 Comments

Emergency Response Team (ERT) Processes

A successful operational-level response relies on a competent and effective Emergency Response Team (ERT). Shift teams in the COMAH sector need to be prepared to respond to emergencies 24/7 with a consistent level of response capability across every shift. When something unexpected happens on site, [...]

By |2021-03-16T09:18:23+00:0016th March 2021|emergency management|0 Comments
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